Support Center

Issues Installing/Opening the Game

1. Security warnings and it won't open?
2. System Requirements not met?
3. Stuck patching?
4. Cannot connect to server?

Security warnings and it won't open?

Windows

Windows may say it can't open the game because it comes from an unknown publisher. That's common for indie games: choose "More info", then "Run anyway".

AntiVirus Notice:

A few players' antivirus programs flag Aether Story. That's a false positive. Restore the game from your antivirus quarantine and add it to your exceptions (mark it as safe or trusted).

macOS

macOS warns about apps from developers who aren't registered in Apple's paid developer program. It doesn't mean the game is unsafe.

How to fix: the first time you open the game, right-click it (or Control-click) and choose Open. The warning won't appear again.

System Requirements not met?

System Requirements (subject to change):

• OS: Windows 7 or later / macOS 10.12 or later
• Processor: 64-bit , 2.33GHz or faster
• Memory: 2 GB RAM
• Graphics: dedicated or integrated, 1 GB VRAM
• DirectX: Version 11 (Windows) / OpenGL (macOS)
• Network: Broadband Internet connection
• Storage: 500 MB available space

Aether Story looks 2D but renders with 3D hardware, so it needs a GPU with 3D support. Most graphics cards from the last several years should run it.

If your system isn't supported, the game shows "Your system does not meet the requirements to run this game. Please try on another device." or closes straight away. If it runs but can't hold about 60 FPS, that's also a sign your system is below the requirements. Press F7 in game to show the FPS.

Not officially, but many players run the Windows version under Wine. As it isn't supported, we can't help with Wine setups.

Stuck patching?

Stuck on the patch screen, or told you're on the wrong version? Follow these steps:

1. Close the game
2. Clear Aether Story's saved app data.
   
   

   Windows:

   1. Open your Windows Explorer (hit Win+E keys)
   2. In the window address bar type: %appdata%
   3. Press enter.
   4. Scroll down in the list until you find the folder called "com.phanxgames.AetherStory"
   5. Inside you should find a folder called "Local Store"
   6. Delete the "Local Store" folder
   7. Relaunch the game and see if it patches correctly
   8. Still not working? Contact us for assistance or ask for help in Discord.
   
   

   macOS:

   1. Open the Finder
   2. Click the "Go" menu
   3. Select "Go to Folder..."
   4. Type "~/Library/Application Support" without the quotes
   5. Find the folder called "com.phanxgames.AetherStory"
   6. Inside you should find a folder called "Local Store"
   7. Delete the "Local Store" folder
   8. Relaunch the game and see if it patches correctly
   9. Still not working? Contact us for assistance or ask for help in Discord.
   
   
3. Try running the game as Administrator or with additional privileges.

Cannot connect to server?

Follow the Connection Issues Guide. Still stuck? Ask the team on our Discord.