Table of Contents
Common Issue: Case Sensitive Username
It has come to our attention that there is currently a bug where the username is case-senstive. If you registered your account with captial letters, please be sure to type it the same way while logging in. This appears to be the issue with the majority of users who report having problems logging in.
We did not intend on this being the behavior of our log in system, but until it is resolved it is important to note. Thank you.
Issues logging into the Website
If you are still having issues, please clear your cookies and browser cache and try again.
Please make sure you are entering your password correctly and you do not have capslock on. If you do get locked out of your account, then all you need to do is follow the instructions on the Forgot your Password page.
Issues logging into the Game
First make sure you have the game downloaded and installed to your computer. If the game won't open, then you will need to uninstall the game and download it again.
AetherStory requires you to be online, make sure your computer is connected to the internet. There is no offline mode to AetherStory.
When installing AetherStory, do note that you will need to allow the game through your AntiVirus.
If you are having server connection issues, make sure to allow AetherStory through your Firewall and restart the game and try again.