Support

Support Center

Aether Story Connection Issues Guide

  1. Are you behind a firewall?

    Aether Story uses network ports that firewalls may block. If you are playing from school or work, that may be the cause.

  2. Still having issues?

    The server may be offline. Check the Server Status page, or ask on Discord whether others see the same thing.

  3. Is the server offline?

    The alpha servers aren't a 24/7 service, so they're sometimes offline. Please check back later.

  4. Still having issues or feel like you are the only one having the problem?

    Feel free to contact us and we will help you resolve the issue.